Terms and conditions

These General Conditions of Use and of Contracting (hereinafter “the General Conditions”) govern, together with the Privacy Policy and the Cookie Policy, access to and use of the website accessible at the domain name https://www.casavirupa.com and its subdomains (hereinafter “the Website”), as well as the contracting of products and/or services through it. Simply accessing the Website makes the person doing so a user of the Website (hereinafter “the User”) and implies acceptance of all the terms included in these General Conditions. If you do not agree with these General Conditions, the User must leave the Website immediately without using it.

By accepting these General Conditions, the User states

That they have read, understood and comprehend what is set out here.

That they are of legal age under the regulations in force in their place of residence; otherwise, the minor must have the authorisation of their legal representatives.

That, should they wish to contract any product and/or service, they have sufficient capacity to do so.

That they assume all the obligations set out here.

The User must read these General Conditions carefully each time they access the Website, as both the Website and these General Conditions may be subject to change.

The owner of the Website reserves the right to make, at any time, any modification or update to its contents and services, to these General Conditions and, in general, to any elements that make up the design and configuration of the Website.

Changes to these General Conditions will not affect goods or promotions that were acquired before such changes.

If FUNDACIÓ LABORATORI D’ARTS CONTEMPLATIVES (LAC) entrusts a trusted third party with the custody of successive versions of the general conditions, both parties acknowledge as the only valid version of those conditions at any time the one held in the trusted third party's database.

In compliance with Article 10 of Law 34/2002, of 11 July, on information society services and electronic commerce, the general information about the Website is set out below:

Owner: FUNDACIÓ LABORATORI D’ARTS CONTEMPLATIVES Registered office: Cami Castell, s/n 08511- Tavertet C.I.F.: G10825867 E-mail: info@casavirupa.com Telephone: +34 931980109

In compliance with Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016, all users who provide or are going to provide their personal data will be informed in advance, in accordance with the provisions of that regulation.

Personal information is collected through the forms available on the website. By ticking the corresponding box or checkbox, the user expressly and freely agrees that their personal data may be processed for the purpose for which it is requested. For more information, the user may consult our privacy policy: https://casavirupa.com/es/politica-de-privacidad

Simply accessing the Website is free of charge, except for the cost of the connection through the telecommunications network provided by the access provider contracted by the User.

The use of certain services and contents may be conditional on the User's prior registration.

Some services, such as membership, recurring donations and activities that give access to the online classroom, require registration as a user on the Website. Bookings for activities and stays, one-off donations and purchases in the shop may be made without registration, by providing the data necessary for the booking, shipping and invoicing. In order to complete registration, a series of personal data must be provided, which must be truthful and accurate. You can consult our privacy policy at the following link: https://casavirupa.com/es/politica-de-privacidad

You should also bear in mind that you may at any time modify your personal data, as well as exercise the rights of access, rectification, erasure, restriction and objection in accordance with Organic Law 3/2018, of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD) and with Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).

The data entered by the User must be accurate, up to date and truthful. The registered User will at all times be responsible for keeping their password safe, and consequently assumes any damages and losses that may arise from its misuse, as well as from its transfer, disclosure or loss. To this end, access to restricted areas and/or use of the services and contents carried out under the password of a registered User will be deemed to have been carried out by that registered User, who will in all cases be responsible for such access and use.

The User undertakes to use the Website and all its content and services in accordance with the law, morality, public order and these General Conditions. The User also undertakes to make proper use of the services and/or content of the Website and not to use them to carry out unlawful activities or activities constituting a criminal offence, that infringe the rights of third parties and/or that breach the rules on intellectual and industrial property, or any other rules of the applicable legal system.

The User undertakes not to transmit, introduce, disseminate or make available to third parties any kind of material or information (data, content, messages, drawings, sound and image files, photographs, software, etc.) that is contrary to the law, morality, public order and these General Conditions. By way of example, and in no way limited to or excluding the following, the User undertakes to:

I.- Not introduce or disseminate content or propaganda of a racist, xenophobic or pornographic nature, content that promotes terrorism or content that violates human rights.

II.- Not introduce or disseminate on the network data programs (viruses and harmful software) capable of causing damage to the computer systems of the access provider, its providers or other users of the Internet.

III.- Not disseminate, transmit or make available to third parties any kind of information, element or content that violates the fundamental rights and public liberties recognised in the Constitution and in international treaties.

IV.- Not disseminate, transmit or make available to third parties any kind of information, element or content that constitutes unlawful or unfair advertising.

V.- Not transmit unsolicited or unauthorised advertising, promotional material, "junk mail", "chain letters", "pyramid schemes", or any other form of solicitation, except in those areas (such as commercial spaces) that have been expressly designed for that purpose.

VI.- Not introduce or disseminate any false, ambiguous or inaccurate information or content in a way that misleads the recipients of the information.

VII.- Not impersonate other Users by using their registration credentials for the various services and/or content of the Website.

VIII.- Not disseminate, transmit or make available to third parties any kind of information, element or content that infringes the intellectual and industrial property rights, patents, trademarks or copyright belonging to the owners of the Website or to third parties.

IX.- Not disseminate, transmit or make available to third parties any kind of information, element or content that breaches the secrecy of communications and data protection legislation.

The User undertakes to hold FUNDACIÓ LABORATORI D'ARTS CONTEMPLATIVES (LAC) harmless against any claim, fine, penalty or sanction that may be imposed on it as a result of the User's breach of any of the rules of use indicated above, and FUNDACIÓ LABORATORI D'ARTS CONTEMPLATIVES (LAC) further reserves the right to claim the corresponding compensation for damages and losses.

From time to time, FUNDACIÓ LABORATORI D'ARTS CONTEMPLATIVES (LAC) will provide the User, through its communications such as periodic newsletters, with a link that allows them to access their personal account. Such access is made through a unique and private address, so that the User does not need to enter their access credentials on the Website. Consequently, the User must treat the communications of FUNDACIÓ LABORATORI D'ARTS CONTEMPLATIVES (LAC) as confidential and refrain from forwarding them to third parties, in order to prevent unauthorised access to the private information in their account.

The User's access to the Website does not oblige FUNDACIÓ LABORATORI D'ARTS CONTEMPLATIVES (LAC) to check for the absence of viruses, worms or any other harmful computer element. In any case, it is the User's responsibility to have suitable tools available for detecting and removing harmful software.

FUNDACIÓ LABORATORI D'ARTS CONTEMPLATIVES (LAC) is not responsible for damage caused to the software and computer equipment of Users or third parties while using the services offered on the Website.

FUNDACIÓ LABORATORI D'ARTS CONTEMPLATIVES (LAC) is not responsible for damage or losses of any kind suffered by the User that arise from faults or disconnections in telecommunications networks that cause the suspension, cancellation or interruption of the Website's service during its provision or beforehand.

The access service to the Website may include technical link devices, directories and even search tools that allow the User to access other pages and Internet Portals (hereinafter, “Linked Sites”). In these cases, FUNDACIÓ LABORATORI D’ARTS CONTEMPLATIVES (LAC) shall only be responsible for the contents and services provided on the Linked Sites to the extent that it has actual knowledge of their unlawfulness and has not disabled the link with due diligence. Should the User consider that a Linked Site contains unlawful or inappropriate content, they may notify FUNDACIÓ LABORATORI D’ARTS CONTEMPLATIVES (LAC), without this notification in any case entailing an obligation to remove the corresponding link.

Under no circumstances shall the existence of Linked Sites imply the conclusion of agreements with their managers or owners, nor the recommendation, promotion or identification of FUNDACIÓ LABORATORI D’ARTS CONTEMPLATIVES (LAC) with the statements, contents or services provided.

FUNDACIÓ LABORATORI D’ARTS CONTEMPLATIVES (LAC) does not know the contents and services of the Linked Sites and, therefore, is not liable for damages arising from the unlawfulness, quality, lack of updating, unavailability, error or uselessness of the contents and/or services of the Linked Sites, nor for any other damage that is not directly attributable to FUNDACIÓ LABORATORI D’ARTS CONTEMPLATIVES (LAC).

All contents of the Website, understood to include, by way of example only, texts, photographs, graphics, images, icons, technology, software, links and other audiovisual or audio contents, as well as its graphic design and source code, are the intellectual property of FUNDACIÓ LABORATORI D’ARTS CONTEMPLATIVES (LAC) or of third parties, and no exploitation rights recognised by current intellectual property legislation over them shall be deemed transferred to the User.

Trademarks, trade names or distinctive signs belong to FUNDACIÓ LABORATORI D’ARTS CONTEMPLATIVES (LAC) or to third parties, and access to the Website shall not be understood to grant any right over them.

In any case, the User acknowledges and accepts that the ratings and comments they make about the products available through the Website may be accessible to the other Users of the Website, including the identity of their author.

For all comments freely posted by the User on the Website, whether or not they include an opinion or description of the products offered (hereinafter, “the Contents”), the User grants FUNDACIÓ LABORATORI D’ARTS CONTEMPLATIVES (LAC) free of charge a non-exclusive licence of use, valid worldwide and for the maximum duration provided by law. On the basis of this licence, FUNDACIÓ LABORATORI D’ARTS CONTEMPLATIVES (LAC) may freely exercise the rights of reproduction, adaptation, distribution and public communication of the Contents, solely for the purpose of providing the services offered by FUNDACIÓ LABORATORI D’ARTS CONTEMPLATIVES (LAC) and advertising its products and services.

These general terms and conditions shall apply to purchases of articles made through this website.

They have been drawn up in accordance with Law 3/2014, of 27 March, amending the General Law for the Defence of Consumers and Users and other complementary laws, Law 34/2002 on Information Society and Electronic Commerce Services, and Law 7/1998 on General Contracting Conditions, and any regional or state legal provisions that may apply.

The contract shall be concluded in Spanish.

The contractual document governing the purchase of articles acquired on the website www.casavirupa.com (hereinafter, “the website”), owned by FUNDACIÓ LABORATORI D’ARTS CONTEMPLATIVES (LAC), is set out below.

Acceptance of this document implies that the purchaser declares:

That they are a person with sufficient capacity to contract.

That they have read, understood and comprehended the contracting conditions set out here.

That they accept the obligations established herein.

FUNDACIÓ LABORATORI D’ARTS CONTEMPLATIVES (LAC) reserves the right to unilaterally modify these conditions, without this affecting purchases of goods and/or services made prior to the modification.

On one part, FUNDACIÓ LABORATORI D’ARTS CONTEMPLATIVES (LAC), with registered address at Camí del Castell s/n, Tavertet, 08511, Spain, CIF G10825867, and registered in the Register of Foundations of State Competence of the Ministry of Justice, contact telephone +34 931980109 and email info@casavirupa.com

And on the other, the USER, registered on the website under their own username and password, for which they bear full responsibility for use and safekeeping; and also the person who, without having registered, has provided us with the personal data necessary for shipping and invoicing. The USER shall be responsible for the accuracy of all data and statements provided to FUNDACIÓ LABORATORI D’ARTS CONTEMPLATIVES (LAC).

This contractual agreement regulates the terms of sale between FUNDACIÓ LABORATORI D’ARTS CONTEMPLATIVES (LAC) and the USER, in force from the moment the latter accepts the corresponding box during the online purchase process.

By purchasing the items offered on the website, FUNDACIÓ LABORATORI D’ARTS CONTEMPLATIVES (LAC) undertakes to deliver them, and the USER undertakes to pay the price of the item publicly displayed on the said website and to use it in accordance with the law and these terms.

Where a service requires registration (section 3.1), the User must register on the Website.

The User must register by providing their full name and email address. Once registration is complete, a message will be sent to the designated email account with a link which the User must follow to confirm that they have access to it.

In all cases, the User will be required to accept these General Terms and Conditions, as well as the Privacy Policy and the Cookie Policy.

Once the User is properly registered on the website, they can access “My Account” at any time. Through “My Account” the User can modify their personal details, as well as the details relating to the dispatch of orders, and check whether they have any orders pending delivery.

5.1. Purpose

These general terms and conditions establish the framework within which FUNDACIÓ LABORATORI D’ARTS CONTEMPLATIVES (LAC) will provide the relevant training activity to the CUSTOMER, and the CUSTOMER will use it.

5.2. Services

5.2.1. Included services

The service giving access to the training activities provides, for the duration of the contract, the teaching materials, which will be permanently accessible online for the period of the activity, the possibility of submitting queries to the teaching team, carrying out multiple-choice exercises, mock exams, practical cases and, where applicable, playing videos.

5.2.2. Refusal of use of the Service

FUNDACIÓ LABORATORI D’ARTS CONTEMPLATIVES (LAC) reserves the right to refuse use of the Service, at any time and without prior notice, to those users/customers who breach these General Terms and Conditions or the Spanish Law on Information Society Services and Electronic Commerce.

5.2.3. Changes to and cancellation of services

The features of the Services may be modified in order to adapt them to technical developments, as well as any technical improvement that allows a greater number of features to be incorporated for the sake of improving the service.

5.3. Customer obligations

5.3.1. Payment

5.3.1.1. In return for the Service, the Customer is obliged to pay the price in the amount and manner indicated in the rate tables published by FUNDACIÓ LABORATORI D’ARTS CONTEMPLATIVES (LAC) on the payment form of each Course.

5.3.1.2. In the event that the Customer fails to pay any of the sums owed to FUNDACIÓ LABORATORI D’ARTS CONTEMPLATIVES (LAC) in return for the Service, FUNDACIÓ LABORATORI D’ARTS CONTEMPLATIVES (LAC) reserves the right to suspend the Service temporarily. If THIRTY (30) days have passed since the Service was suspended for this reason without the Customer having paid the sums owed, FUNDACIÓ LABORATORI D’ARTS CONTEMPLATIVES (LAC) may suspend the Service permanently, terminating the contract with the Customer for a reason attributable to the Customer, and reserving the right to take all appropriate legal action to recover the sums owed.

5.3.2. Payment

5.3.2.1. To register, the user provides their details in the registration form on the website www.casavirupa.com. Training activities that give access to the online classroom also require a user account (section 3.1).

5.3.2.2. To make payment, the user enters their payment details in a secure form from Stripe or, for shop purchases, from Square, integrated into the page itself (at which point they become a “Customer”).

5.3.2.3. The Customer will then simultaneously receive a response from the bank indicating whether their authentication request has been accepted or declined. The charge to the Customer's account will be made if the request is accepted.

5.3.2.4. The Customer will then receive an email from FUNDACIÓ LABORATORI D’ARTS CONTEMPLATIVES (LAC) informing them that they have been successfully registered for the requested training activity.

5.3.2.5. In the event of errors or possible duplicate payments, the company, once the error has been detected, undertakes to refund in full the amount charged in error, or sent in error by the Customer.

We rely on the USER's attendance for the teachings, accommodation and meals, so we ask that you keep the following cancellation policy in mind. It applies to people who wish to cancel their enrolment or accommodation in the courses and events of Casa Virupa. Booking any course or event means accepting the following conditions:

Cancellation of enrolment by the student

Cancellations of enrolment by the student must be notified in writing by sending an email to Casa Virupa (info@casavirupa.com). Cancellations notified by any other means are not accepted. The email must include the details of the registration, including first name and surname, telephone number and the name of the course as it appears on our website.

Refund of enrolment for in-person or blended courses or events

With 7 or more days' notice, you may use 75% of the booking for another Casa Virupa activity or a stay, or this percentage may be refunded to you. (provided the booking is 100%; if the booking is 50%, refund 25%)

With less than 7 days' notice, you may use 25% of the booking for another Casa Virupa activity or a stay, or this percentage may be refunded (provided the booking is 100%)

No refunds of the enrolment fee will be made for cancellations made once the course is under way or after it has finished.

The full enrolment fee will be refunded in any case if the cancellation is due to: (1) medical reasons that prevent proper participation in the course, certified by a doctor, (2) extreme medical reasons affecting a first-degree relative, certified by a doctor, (3) civil obligations imposed by the authorities after the date of pre-registration or enrolment, (4) the unexpected death of a first-degree relative.

Refund of enrolment for online or streaming courses

No refunds of the enrolment fee will be made for cancellations of online or streaming courses.

The only exception to this policy applies to courses that specify a "Money-Back Guarantee". This guarantee will appear on the page with the course information and enrolment (the "sales page"), which will set out the maximum period and the conditions for requesting a full refund of the online course. Once the refund has been issued, the student will no longer have access to the online course in full.

Refund timeframes

Refunds will be processed within 14 working days of the request.

Enrolment substitution policy

If the enrolled person cannot take part in the course, they cannot be replaced by another person or offered an alternative date, if one exists. This decision is based on the fact that many of our courses involve a pre-registration process in which the suitability of the participant is assessed, and that our policy for allocating places involves assigning them in order of registration on the waiting list for the different courses.

Cancellation of the course

Casa Virupa reserves the right to postpone or cancel a course or event. Payments received for registrations will be fully refunded, except for any administrative costs incurred, and no other form of compensation will be provided.

Membership cancellation policy

Casa Virupa membership has a minimum period of one month.

If a member cancels, they pay for the month following the month in which the cancellation was notified.

When joining, the member pays for the current month and, from the following month onwards, the fee is charged on the 1st of each month.

The Client agrees to use the Services in accordance with the law, and to refrain from using the Service for unlawful purposes or effects, purposes or effects prohibited in these General Terms and Conditions, purposes or effects that harm the rights and interests of third parties, or that in any way may damage, disable, overload or impair the Services, the computer equipment of other Clients or of other Internet users (hardware and software), or the documents, files and all kinds of content stored on their computer equipment (hacking), or prevent the normal use or enjoyment of said Services, computer equipment, documents, files and content by other Clients and other Internet users.

7.1. Access Keys

7.1.1. Assignment

In accordance with the technical characteristics of the Services at any given time, FUNDACIÓ LABORATORI D'ARTS CONTEMPLATIVES (LAC) requires the Client to use a CLIENT code (login) and a password (password) to use the Services (hereinafter, the "Access Keys"). These "Access Keys" will correspond to those the Client defined when creating their access account on the website www.casavirupa.com

7.1.2. Use and safekeeping

The Client agrees to use the Access Keys with due care and to keep their Access Keys secret. The Client agrees to notify FUNDACIÓ LABORATORI D'ARTS CONTEMPLATIVES (LAC) of the loss or theft of these keys as soon as possible, so that FUNDACIÓ LABORATORI D'ARTS CONTEMPLATIVES (LAC) can deactivate them.

Provision of the service

FUNDACIÓ LABORATORI D’ARTS CONTEMPLATIVES (LAC) undertakes to provide the Service covered by this contract on the conditions set out below:

8.1. Obligations regarding the security and retention of messages relating to the transactions carried out

FUNDACIÓ LABORATORI D’ARTS CONTEMPLATIVES (LAC) undertakes that all data transfers made through its URLs for purchasing training activities will be carried out over a Secure Server, such that the information is transmitted in encrypted form and is inaccessible to any other person. Both parties expressly undertake to retain all information exchanged between them, whether through the URL of FUNDACIÓ LABORATORI D’ARTS CONTEMPLATIVES (LAC), www.casavirupa.com or by e-mail, as proof of the transactions carried out.

8.2. Service guarantees

FUNDACIÓ LABORATORI D’ARTS CONTEMPLATIVES (LAC) undertakes to keep the service running uninterruptedly, except in cases of force majeure or reasons beyond its will and/or control. For the purposes of this contract, the following are specifically considered, by way of enumeration and not exhaustively: faults, defects or deficiencies in the server or in the data transmission network.

The content published on the website www.casavirupa.com is subject to and protected by intellectual and industrial property rights, including copyright, designs, trademarks, domain names, patents, know-how, software or databases. The company owns all of this content and the rights associated with the aforementioned website, while the teaching collaborators hold ownership of the material for the training activities they deliver.

FUNDACIÓ LABORATORI D’ARTS CONTEMPLATIVES (LAC) authorises the Client to make normal, non-exclusive and good-faith use of the courses, provided that under no circumstances may the whole or a substantial part of their content, assessed quantitatively or qualitatively, be extracted or reused, nor may non-substantial parts of the content be systematically extracted or reused where, by their nature, such acts must be considered contrary to normal use or cause unjustified harm to FUNDACIÓ LABORATORI D’ARTS CONTEMPLATIVES (LAC).

FUNDACIÓ LABORATORI D’ARTS CONTEMPLATIVES (LAC) likewise authorises the non-exclusive use of the texts included in the courses, provided they are used for professional purposes by duly authorised healthcare or non-healthcare professionals and under their responsibility. This authorisation shall in no case permit altering the texts or infringing the authorship rights of the legitimate authors.

FUNDACIÓ LABORATORI D’ARTS CONTEMPLATIVES (LAC) grants no other licence or authorisation of any kind over its intellectual property rights, industrial property rights, trade secrets or any other property or right relating to the Services.

All notices, modifications and communications from FUNDACIÓ LABORATORI D’ARTS CONTEMPLATIVES (LAC) to the Client shall be deemed effective for all purposes when made through any of the following procedures:

Sending by post to the address indicated by the Client.

Sending by e-mail to any of the mailboxes the Client designates at the time of registration or subsequently.

To this end, the Client declares that all data provided by them is true and correct, and undertakes to notify FUNDACIÓ LABORATORI D’ARTS CONTEMPLATIVES (LAC) of all changes relating to their address, payment details and any other information necessary for managing and maintaining the contractual relationship between FUNDACIÓ LABORATORI D’ARTS CONTEMPLATIVES (LAC) and the Client. The Client is responsible for the accuracy of their data. Communications from the Client to FUNDACIÓ LABORATORI D’ARTS CONTEMPLATIVES (LAC) must be addressed to the Customer Service Department at the following address: info@casavirupa.com

The Contract shall take effect from the date on which it is concluded, that is, from the moment payment has been made, and shall last for the period determined in each case.

FUNDACIÓ LABORATORI D’ARTS CONTEMPLATIVES (LAC) may notify the Client of its decision to terminate the Contract through any of the means provided above. In this case, FUNDACIÓ LABORATORI D’ARTS CONTEMPLATIVES (LAC) shall refund to the Client the proportional part of the price paid corresponding to the unfulfilled period of the contract.

11.1. Termination

FUNDACIÓ LABORATORI D’ARTS CONTEMPLATIVES (LAC) and the Client are each recognised as having the right to terminate the Contract in the event of breach of the other party's obligations, provided that such breach is not remedied within a maximum of FIFTEEN (15) days of the other party's written request to remedy the breach; unless the breach is considered irremediable or makes performance of this contract impossible for the claiming party, in which case termination may be immediate. This is in all cases without prejudice to the right to immediately withdraw and suspend the Service and to claim compensation for damages and losses, where applicable, from the party that has performed. FUNDACIÓ LABORATORI D’ARTS CONTEMPLATIVES (LAC) shall in no case be liable for damages and losses exceeding the amount actually paid by the Client for the specific Service.

Holder: FUNDACIÓ LABORATORI D’ARTS CONTEMPLATIVES (LAC) Registered office: Cami Castell, s/n 08511- Tavertet C.I.F.: G10825867 E-mail: info@casavirupa.com Telephone: 93 1980109

If any clause included in these General Terms and Conditions is declared wholly or partly null or ineffective, such nullity or ineffectiveness shall only affect that provision or the part of it that is null or ineffective. The remaining terms of these General Terms and Conditions shall remain in force, and that provision shall be deemed wholly or partly not included.

For the resolution of disputes, and waiving any other jurisdiction, the parties submit, at their choice, to the courts and tribunals of the User's domicile.

These General Terms and Conditions are subject to Royal Legislative Decree 1/2007 of 16 November, approving the consolidated text of the General Law for the Defence of Consumers and Users and other complementary laws; Law 7/1998 of 13 April on General Contracting Conditions; Law 3/2014 of 27 March, amending the consolidated text of the General Law for the Defence of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007 of 16 November; Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data; Organic Law 3/2018 of 5 December on the Protection of Personal Data and the guarantee of digital rights; Law 7/1996 of 15 January on the Regulation of Retail Trade; and Law 34/2002 of 11 July on Information Society Services and Electronic Commerce.