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Frequently asked questions

How much does shipping cost?Show answer

[Mainland Spain rate to be confirmed]. Free from [amount]. Collection at Casa Virupa is free.

Do you ship internationally?Show answer

Yes, to [countries to be confirmed]. The cost is calculated in the basket.

How long will my order take to arrive?Show answer

We prepare orders within 24–48 h, and delivery within mainland Spain takes 48–72 h on working days. You will receive an email with tracking. Collection at Casa Virupa is free.

Can I collect my order at Casa Virupa?Show answer

Yes, free of charge. We will email you when it is ready.

What are the collection hours?Show answer

Tuesday to Sunday, 10:00–14:00 and 18:00–20:00.

Can I see the products before buying?Show answer

Yes, at the house, during opening hours.

Which payment methods do you accept?Show answer

Card [and others to be confirmed].

Are payments secure?Show answer

Yes. Payment goes through an encrypted gateway: we never see or store your card details. [Proposed content — pending validation]